Three regulators, three rulebooks, and a marketplace that will delist you without warning while you work out which applies. We are ground control: we tell you which gates exist, which ones are yours, and what has to be true before a unit can list.
Scope, stated plainly
We are not regulatory consultants, and we do not file licence applications on your behalf. We navigate. We tell you which gates exist, which ones apply to your product, and what has to be true before a unit can list. When a specialist filing is genuinely required, you hear that in week one rather than week twelve.
Four things we own so the listing stays up.
Compliance direction
Before anything lists, we tell you which gates apply: where you need a licence, which panel has to change, and which claim will not survive.
- NPN requirement assessment
- Labelling gap review
- Claims risk screening
Account health oversight
Account health notifications and MAP violations are worked every morning. Not when the listing goes down and someone notices.
- Daily notification triage
- Policy violation response
- Performance metric monitoring
Restricted product support
When a restriction lands, we run the appeal. Documentation, wording, follow-up — while the clock is still worth beating.
- Reinstatement case management
- Documentation assembly
- Appeal drafting
The consumable guidebook
Non-refundable consumable returns and redirection policy are a Canada-specific trap. We give you the map before you fall in it.
- Return policy navigation
- Redirection policy guidance
- Custom brand guidebooks
Compliance is checked three times, not once.
Supplements and natural health products carry the strictest labelling, storage and claims rules in consumer goods. One wrong detail takes the page down, and a page that goes down in peak season costs a year.
Because we buy the stock and write the copy, we check before we purchase, again before we publish, and continuously while the product is live. Most operators only ever do the middle one.
- Licence status and documentation verified
- Fact panels and bilingual labelling reviewed
- Food-grade, temperature-controlled storage
- Expiry dates tracked and rotated oldest-first
Compliance GPT · Alpha
Ask it the awkward questions.
We built a tool that answers the compliance questions people are too embarrassed to ask a consultant at $400 an hour. It is in alpha, it is free, and it will tell you when it does not know.
“Nobody loses this market to a competitor. They lose it to a form they filled in wrong eight months ago.”
Priya Raman · Head of Data & Compliance